Gitruck Toolbox Refund Policy
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Last updated: November 2, 2026 · Effective: October 28, 2026
This policy explains when you can get a refund for credits or quota packs you buy on Gitruck Toolbox (the "Toolbox"), provided by Guangzhou Tonghe Shantian Culture Media Co., Ltd. ("we", "us"). It applies to every top-up made on the Toolbox, whichever payment method you use. It forms part of the Terms of Service.
1. What you buy
1.1 You buy credits, which are used to run the cloud tools on the Toolbox, in the Gitruck Cloud console and in the gtrk CLI. Each tool shows the credits it needs before it runs, and its pricing rules are on the tool page; for popular tools you can also buy quota packs.
1.2 Credits are delivered to your account immediately after payment is confirmed. They do not expire, cannot be transferred to another account and cannot be exchanged for cash, except through a refund under this policy.
1.3 There are no subscriptions, automatic renewals or automatic top-ups. You are charged only when you choose to top up.
2. When you can get a refund
| Situation | Refund | How long you have to ask |
|---|---|---|
| None of the credits from that top-up have been used | Full refund of that top-up | Within 14 days of payment |
| None of a quota pack has been used | Full refund of that pack (back to credits if you paid with credits) | Within 14 days of purchase |
| You were charged twice for the same top-up | Full refund of the duplicate charge | Any time |
| You paid but the credits never arrived in your account | We add the credits, or refund in full if you prefer | Any time |
| A cloud task failed | The credits for that task are returned to your balance automatically; no request is needed | — |
3. When we do not refund
3.1 Top-ups where any of the credits have been used. We do not issue partial refunds for the unused part of a top-up.
3.2 Requests made more than 14 days after payment, except for the cases in section 2 that have no time limit.
3.3 Free credits, including sign-up rewards, promotional credits and credits returned for failed tasks.
3.4 Results you are unhappy with because of the content or quality of your own material. Please preview examples and results before relying on them; failed tasks are already refunded automatically.
3.5 Accounts suspended or closed for breaching the Terms of Service or the Acceptable Use Policy.
4. How to ask for a refund
Email business@gitruck.com with the subject "Refund request" and include:
- your Gitruck Cloud account ID (shown in the account menu) or the email you signed in with;
- the order number shown in the top-up window or your payment receipt;
- the reason (for example, duplicate charge).
We reply within 3 business days.
5. How refunds are paid
5.1 Refunds go back to the original payment method.
- Card, Apple Pay, Google Pay and other overseas payments are processed by the reseller and Merchant of Record you chose, Waffo (waffo.ai) or Anyway (anyway.sh), which issues the refund. It normally reaches your account within 5–10 business days, depending on your bank. If you paid in your local currency, you get back the amount you paid, at the original exchange rate.
- PayPal payments are processed by PayPal. We issue the refund through PayPal, back to your PayPal account or the card you paid with; timing depends on PayPal and your bank.
- WeChat Pay and Alipay refunds normally arrive within 1–3 business days.
5.2 We pay any payment processing fee that is not returned on a refund. You receive the full amount you paid.
5.3 When a refund is issued, the credits from that top-up are removed from your balance.
6. Chargebacks
If something is wrong with a payment, please contact us first; we can usually resolve it faster than your bank. If you file a chargeback or dispute, the credits from that top-up are removed from your balance. If you have already used them, your balance may become negative and must be settled before you can start new tasks.
7. Closing your account
Credits are forfeited when an account is closed. If you have a top-up that still qualifies under section 2, ask for the refund before closing your account.
8. Your statutory rights
Nothing in this policy limits rights you have under the consumer protection laws that apply to you. Where those laws give you more, they prevail.
9. Contact
Guangzhou Tonghe Shantian Culture Media Co., Ltd., Room D240, No. 36 Daguan South Road, Tianhe District, Guangzhou, China · business@gitruck.com